Maintenance Request Guidelines

All maintenance requests need to be submitted through this website. After reviewing our procedures below, please click on the Request Maintenance link on this page to do so. Emergencies are handled differently than non-emergencies, but they should also be entered for tracking and communication purposes.

If you need assistance with getting an invitation or doing your first maintenance request in the Property Meld system, please contact the office. Normally, only maintenance emergencies will be taken over the phone. After hours, use our voice mail system and follow the maintenance emergency prompts. Someone will call you back as soon as possible if the phone is not answered. If you have not received a call back within 15 minutes, please dial 850-659-2728 again.

Only situations that are of an emergency nature will be responded to via phone during non-business hours. Our office is open from 8:00 a.m. to 4:30 p.m. central standard time Monday through Friday. There is an online chat system within our property maintenance software so that messages can be sent to the property manager and to the vendor who will be assigned to your non-emergency maintenance request. Thank you for your cooperation and attention to these procedures. They are here for your safety. More information on what constitutes an emergency follows.

Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

  • Fire: Call the Fire Department immediately.
  • A/C Repair:A/C repair is not considered an emergency, do not call you will not receive a response.
  • Heater Repair: If outside temperature is falling below 40 degrees.
  • Clogged Toilet or Drain: Per your lease, this is your responsibility call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will reimburse you.
  • Pipe Broken: Turn off water valve to pipe or exterior water main until contractor arrives.
  • Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.
  • No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday - Friday. If there is no hot water at any other time use temporary measures.
  • No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.

These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office and ask for maintenance. If after hours call the emergency pager.

Non-emergency, routine maintenance

The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. All County® is not responsible for loss of food or for alternative lodging due to appliance failure.

All other routine maintenance request must be put in writing per your lease agreement, please use form below to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!

Online Maintenance Requests Click Below To Login

Click Here To Make A Maintenance Request